Terms of Service

Terms of Service

Last updated July 7, 2019

Thank you for purchasing an online course, book, resume, cover letter, LinkedIn profile, coaching services or bundled package from Virtual Job Search Coach via www.virtualjobsearchcoach.com or www.powerupyourjobsearch.com.  

We look forward to supporting you through your job search or career transition.  Before we begin, we want to make sure you have a clear understanding of our practices and policies. 

If, as you review this (and / or any time throughout our project) you have any questions whatsoever about the project, process or the policies outlined, please contact Stacey Davidson at Stacey@virtualjobsearchcoach.com or Kevin Davidson at Kevin@virtualjobsearchcoach.com. We are firmly committed to providing an outstanding customer experience and delivering end products that exceed your expectations.

You have engaged Virtual Job Search Coach to provide career-related writing and/or coaching/consulting services. These services will be provided by company founder Stacey Davidson, Business Development Manager Kevin Davidson or an assigned team member via phone (or Skype) and e-mail, unless other arrangements are agreed upon at the start of the coaching/consulting package. 

Please be aware of the following expectations and terms of your agreement with Virtual Job Search Coach.  In booking your initial consult or in the case of ordering one of our online course products, you affirm your knowledge and agreement to the following:

Confidentiality

Your identity and the nature of your sessions will be kept private from any third parties unless you provide written consent.

There are 2 exceptions to confidentiality: 1.    When disclosure is imminent to prevent harm to yourself or others; 2.    When legal demands require that confidential material be released;

Document Integrity

Assuming you have ordered a package that includes a written product, we will be constructing and editing your materials in Microsoft Word, using standard PC fonts.

We’ll be using our team’s advanced proofreading and editing techniques – along with spell check – to help ensure the correctness and accuracy of your final documents, but in engaging our services, you accept responsibility to proofread each deliverable closely, and give final approval upon completion.

Turnaround Time / Scheduling

Once you place an order, you will receive an immediate confirmation email, which will contain next steps for the project. If you are booking a session for coaching services, we will contact you either via email or phone to book a mutually convenient day and time and discuss any pre-requirements.  

Due to consistently high client demand, we are rarely able to accommodate RUSH resume orders; however with 24 hours notice, we will do our best to accommodate an emergency coaching session at a mutually agreed day and time.

In order for us to help you move through the project efficiently, we ask that you promptly complete and return any provided questionnaires, assessments and / or forward materials that we request in the initial project email. Our turnaround times will directly correlate with your timing in providing us completed questionnaire, requested supplemental input, responses to our inquiries and feedback on works in progress.

Virtual Job Search Coach reserves the right to extend the deadline of the project and/or quote an expanded project fee if you request or require work that extends beyond the scope of the service or package ordered.

Refund Policy

Payments for completed services are non-refundable. Likewise, if you order a bundled package and do not utilize all the components of it, we do not adjust pricing. However, we will accommodate you should you wish to “bank” any project elements in the short-term (for example, you ordered a cover letter and aren’t quite ready to pursue a specific job.)

Our goal, unless otherwise arranged and agreed to with you, is to complete any order within 30 days of our initial consult.  If you disappear or stop communicating mid-project, we will attempt to contact you to follow-up by at least two of the following methods: phone,  text and/or email; however, we will not harass you beyond 2 attempts to reach you.

If you discontinue communication with us, we reserve the right to consider your project abandoned and complete 90 days from your initial purchase, at which point no refunds will be issued.

We understand life emergencies can happen. Should you need a project time extension for any reason, please contact Stacey Davidson, Stacey@virtualjobsearchcoach.com to discuss.

Quality / Satisfaction Guarantee

At Virtual Job Search Coach, we guarantee quality work and that we will work with you to maximize the effectiveness of your written documents, coaching or job search strategies.  We do not guarantee a job, promotion or other result apart from our counsel or written documents. In engaging our services, you agree that you have full responsibility for executing an effective job search strategy that lands you interviews and, ultimately, a new role.

If, however, you are unsatisfied with the product (resume, cover letter and/or LinkedIn Profile) we create for you, you may request a revision for up to 60 days after receipt of a final draft. You are expected to provide feedback / edits on any documents provided to you by Virtual Job Search Coach within 15 days of receiving the document, unless an extension is otherwise agreed upon. If we do not receive comments from you or a request for an extension within 30 days of our delivery of a document to you, we will consider your package forfeited and/or completed.

Also, you are expected to provide responses to any questions posed during your consult within 15 days of receiving those questions. If we do not receive answers or a request for an extension from you within 30 days, we will consider your package forfeited.

Agreement to Fully Participate in the Process

Our ability to help you be successful in your job search and/or career transition and/or experience improved results from your tools such as resume, LinkedIn profile, cover letter, is dependent on your willingness to partner with us through the process.

Your contributions through the process will be extremely beneficial to you, and help in ensuring exceptional results.  We will provide you with outstanding tools and coaching but those tools and our advice is only as effective as your willingness to participate fully, the information you provide us with and your input throughout the process.  

In engaging our services, you agree that you will complete the requested assessments, questionnaires, and answer questions to the best of your ability either via email or verbally and participate fully and cooperatively in our information gathering processes. In exchange for your participation, we will provide our professional writing, coaching and strategy services.

Liability

Virtual Job Search Coach is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; the client has an opportunity to review the materials and approve the entire content prior to delivery. Virtual Job Search Coach can only accept liability limited to completion of the work each client orders and based on the information client provides during consultation. 

Virtual Job Search Coach will not confirm or attempt to verify information provided by client and will not be responsible for the accuracy or truthfulness of the information provided by client. Service provider is not responsible for consequential damages of any kind that client may incur from inaccurate documents.

In engaging the services of Virtual Job Search Coach, you expressly agree to all terms outlined in this agreement. If you have any questions, please contact Stacey Davidson at Stacey@virtualjobsearchcoach.com.

 

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